The following notes are intended to cover general points of interest but please also refer to our more specifically detailed Terms & Conditions.
For the ease of product identification and description, we often refer to the tin sizes that we offer in rounded terms e.g. 1.0 Litre, 2.5 Litre and 5.0 Litre etc.
However, in the case of topcoats, these are nominal volumes. Declared volumes can vary by up to 10% depending on the colour being supplied.
Most of our topcoats can be supplied in an almost limitless number of colours drawn from various colour standards (e.g. Jotun, B.S. and RAL). These colours are produced by adding a mixture of individual tints (e.g. Deep Red, Black, Yellow etc.), each in a varying but predetermined volume, to the appropriate base paint. This process is carried out on a computerized machine which is supplied by Jotun themselves.
The base paints are manufactured by Jotun to standard specifications in batch quantities and we are able to guarantee absolute consistency of colour when all base paints are from the same numbered batch. However, all batch production processes are allowed certain manufacturing tolerances so there could be the slightest changes between one batch of base paint and another. If this were the case, there would also be the commensurate slightest of changes in the actual colour produced. This scenario is most unlikely to occur within the fulfillment of one order but it could occur if the same colour was to be re-ordered some months later.
Please note that if we have correctly tinted and supplied a coloured paint to the reference number that you have ordered we are unable to uplift, replace or credit such an item.
We have become one of the leading UK distributors of Jotun paints by offering our customers excellent service and the competitive prices that you will see on this website. However, we must reserve the right to vary our prices whenever necessary and make the appropriate changes to our website without prior notice.
You have the option of displaying prices either excluding or including VAT. However, once you get to the checkout, VAT will always be added where appropriate and shown separately. A fully detailed VAT invoice will be issued with each order that we dispatch.
You can order online via our secure website at any time of the day or night. Alternatively you can telephone, email, fax or post your order to us.
All goods must be fully paid for before dispatch.
We accept payment by most credit and debit cards (including American Express), as well as by cheque or postal order.
We are rarely out of stock of any item but we do not guarantee 100% stock availability at all times. If we are unable to dispatch your goods within two working days of receiving your order we will contact you immediately and you will then have the option of either;
- cancelling the order and receiving a full refund,
- cancelling the part of the order that we cannot immediately fulfill and receiving the appropriate partial refund,
- proceeding with the order on the basis that the outstanding balance is supplied as a back order at an agreed later date.
We will never look to charge you for goods that we have not been able to dispatch.
If you choose to register with us you will be able to access your online account, check orders that you recently placed, view your order history and place repeat orders.
Shipping and delivery charges vary according to the delivery zone. Delivery charges are shown on the map below, or by entering your postcode here. The charges shown exclude VAT which will be added at the checkout.
Orders placed via this website can only be delivered to addresses within the UK (including the Channel Islands). Customers in Eire and the rest of Europe should please contact us for a special quote.
Orders received by 1.00 p.m. will normally be dispatched the same day and delivered the next working day to address in Zones 1 and 2 and within two working days to addresses in Zone 3 and 4.
If we have your email address you will receive an email from our carrier that will allow you to track your consignment.
On delivery the carrier will;
- require a signature from the person receiving the goods, or
- leave a card advising that they will return the next working day if there is no one to receive the goods, or
- leave the goods without a signature if you have advised us (via the notes box at the checkout) of a safe place where the goods can be left at your own risk.
Problems on Delivery
Please refer to Clause 7 within our Terms & Conditions for detailed advice regarding the procedures to follow on receipt of goods. If there is a problem you should notify us within three working days.
Problems during/after Application
Please refer to Clause 8 within our Terms & Conditions for detailed advice regarding the procedures to follow should you experience any difficulty or problem in applying the paint. It is essential that you read the individual product Data Sheets shown on the website and also supplied with the delivered goods before starting to paint.
Goods can only be returned to us with our full agreement and by following the detailed instructions we will provide at the time we make such an agreement.
We use SagePay to securely process all transactions in order to guarantee that your personal information is protected. Our secure server encrypts all your personal information including credit and debit card numbers, your name and your address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet using a "Secure Socket Layer" (SSL). SSL is an industry standard and is one of the best ways to ensure internet data is secure.
We respect your privacy and any details that you provide, including email addresses, are used only in the processing of your order. However, we would like to occasionally email you with details of special offers or discounts on Jotun products. If you would prefer not to be contacted please let us know and we will remove your name from our emailing list.
We guarantee that any products we supply are fit for purpose for which they are manufactured. Our liability to you will not exceed the replacement value of any inappropriate or defective goods.
Copyright and Trademark
SML Paints and Coatings is a trading name of Shepherd Marine Limited. Shepherd Marine Limited own the copyright, trademarks and other intellectual property rights in all SML material and content on this website which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the SML material or content is strictly prohibited. Jotun Paints (Europe) Ltd own the copyright, trademarks and other intellectual property rights in all Jotun material and content on this website.