Product categories

Advice

We only sell products we know about and believe in.

Prices

Trade prices on all products, recently manufactured and in stock.

Delivery

Clear despatch times and next day delivery to most of the UK.

Service

We supply data sheets and application guides with every order.

Helpful Guides

SML Boat Restoration Project
We get our hands dirty and learn what our customers have to go through.

Product Comparison tool
Use to find similar specification products by other manufacturers in the Jotun and SML paint ranges.

Paint Area Calculator 
Calculate paint requirements for a given area.

Paint Area Calculator For Boats
Calculate paint requirements for different types of boat.


Reclaiming VAT on paint purchases
Clarification on our position.


Health, Safety & Environment
Important information we encourage everyone to read.

 

Frequently Asked Questions

CHANGES TO NORMAL SERVICE DUE TO COVID 19
We are operating close to normal but are much busier so may take longer to answer email queries.

We are still using the ParcelForce Next Working Day service but due to increased workload and a restricted workforce some packages are taking longer to arrive (this is not within our control). If you provided us with an email address and a mobile phone number Parcelforce will keep you informed of the progress of your packages (email and SMS). 


COLOURS
Q. Can I email you a photo to colour match? 
A. We are unable to match to colours on a screen. Please send us a physical paint sample through or provide us with the colour code and name over the phone. 

Q. Can you send me a colour chart?
A. As we can tint to almost any colour (including free colour matching) Jotun don’t produce a colour chart of their own. BS and RAL colour charts are available for sale under the accessories section. 

Q. What colour can I get my paint in? 
A. A full list of ranges and colours is available under each individual product on our website. Can’t see the colour you want? Give us a call! 

Q. Do you supply sample pots or sachets? 
A. We have too many different types of paint to be able to supply sample pots. Some of our paints come in .75 and 1 litre sizes so we recommend ordering a smaller tin before commiting to a larger quantity if you are unsure.

DELIVERY
Q. I live in the Scottish isles/Ireland, are you able to ship to me?  
A. Currently, we are unable to offer shipping to these locations due to carrier restrictions regarding ferries (unless the island is connected to the mainland via a bridge). 

Q. When it comes to shipping, what is classed as a ‘working day’?
A. Monday-Friday are classed as working days. For example, if you place a next working day order before 2pm on a Friday, you could expect delivery on Monday. Bank holidays are not included in working days.
 
Q. Can I request ParcelForce to ring me on delivery?
A. ParcelForce drivers are not supplied with work mobile phones. Calling customers is at their own discretion and not guaranteed. 

Q. I live in France, can you delivery outside of the UK?
A. In accordance with our distributor agreement with Jotun, we are unable to ship outside of the UK

Q. Can I ask ParcelForce to leave my order in a safe place? 
A. If your delivery doesn’t include paint or is made up of all water based products, we can request the carrier to leave your order without a signature. 

Q. Who do I contact if I have a query about my delivery once it has been dispatched? 
A. You can use the tracking information provided by ParcelForce to keep an eye on where your delivery is or to rearrange delivery etc. 

PAINT QUERIES
Q. I want to start painting but I’m unsure what the existing coating is. How can I find out compatibility?
A. Send us a request for some free paint test sachets. This will indicate the best paint system to use. 

Q. How long can I leave between coats? 
A. Check the application guide (under ‘guides’ on each product page) for dry times etc. 

Q. Can I apply a two pack over a single pack product?
A. Unless it states otherwise (e.g. Ballastic Epoxy) we do not recommend applying a two-pack product over a single pack. A single pack paint over a two pack, however, is fine. 

Q. Do you sell non slip paint? 
A. We sell anti-slip beads and anti-skid additive which are used in conjunction with our products to provide a ‘non-slip’ surface.

Q. I don’t need 5L of paint. Is there a smaller alternative? 
A. Take a look at our Shield and Lustre range of primers and topcoats (available in 2.5L/1L). 

Q. Can I paint over Sikaflex or similar sealants? 
A. This is a source of much frustration as Sikaflex says you can but as far as we can tell you can't. Most solvent based paints will simply not dry/cure over Sikaflex. We would not recommend painting over Sikaflex or similar sealants.

ORDERING
Q. Can I place an order over the telephone?
A. Due to the high number of calls we are receiving; we urge customers to place their orders through our website to avoid disappointment regarding cut off times. 


RUST CONVERTERS
Q. Should I apply a rust convertor prior to painting?
A. We advise against using rust convertors or inhibitors as they tend to react when being overcoated. Pleas see our page on RUST for more information.

ACCESSORIES
Q. What type of roller should I use? 
A. Our blue stripe rollers are best suited to antifouls and primers, whereas the SuperSmooth and SuperFine rollers are best for topcoats. 
 

 

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